

Frequently Asked Questions (FAQ)
- 01
A water ionizer is a device that separates tap water into alkaline and acidic streams of ionized water using the process of electrolysis.
- 02
Water ionizers deliver an electrical charge to your water using a series of positively and negatively charged electrodes. The water containing the alkaline minerals and negatively charged ions are drawn to one outlet on the unit and the water containing acidic minerals and positively charged ions are drawn to another to create the alkaline and acidic ionized streams.
- 03
Ionized alkaline water contains negatively charged ions and alkaline minerals that reduce cell damaging free radicals in your body to help restore and maintain a healthy pH balance.
- 04
When first drinking ionized water, you may notice some symptoms of detox as the water pulls toxins from your system. Headaches, mild cold-like symptoms, and more frequent trips to the bathroom are common when you first start drinking the water – after that the only real side effects people notice are increased energy, improved immune system and overall health.
- 05
ORP is “oxidation reduction potential” and refers to a substance’s ability to reduce oxidation. In ionized water ORP refers to the level of negative and positive ions available in the water. The higher the negative number, the stronger the antioxidant power.
- 06
Most people will start noticing results within the first day or so after they start drinking the water. The first thing most people notice is an increase in energy levels – both mental and physical. Believe it or not, a headache or feeling like you’re coming down with a cold are both signs that the water is working. These are common symptoms of detox and are some of the ways your body deals with releasing excess toxins.
- 07
Yes, it will – and drinking ionized alkaline water can also neutralize some of the acids in your stomach – however the greatest benefits of the water come from the antioxidant properties of the water which are absorbed by the cells quickly.
- 08
No. Ionized water has been used to treat numerous diseases in medical facilities all across Asia for decades. Across North America, there are a growing number of health care professionals, particularly those with patients suffering from age-related diseases who have been using and recommending ionized water for many years. Ionized water has also grown in popularity with athletes because of the water’s ability to hydrate the body better, replenish electrolytes and reduce acids produced by extreme muscle exertion.
- 09
The ability to produce multiple pH levels with a water ionizer increases the number of uses and lets you get the most out of your investment. Pets and small children should typically only be given water at the lower pH levels. 9.5 pH is what is most often recommended for drinking by adults and stronger alkaline levels can be used to remove dirt and pesticides from produce. Having access to acidic pH levels will provide you with water that can be used as a skin toner, mouthwash, household cleaning and treating minor cuts, scrapes, burns and insect bites.
- 10
Higher pH levels are used for removing dirt, pesticides, and preservatives on the surface of fresh produce. It can also enhance the flavour of foods like tomatoes and strawberries. High absorption properties of the water make it ideal for getting more out of your teas or coffee while enhancing the flavour. It can also be used to replace chemical cleaners used to remove stains from carpet and upholstery without leaving behind chemical residues that can be harmful or that actually attract more dirt to the area.
- 11
No – Tyent water ionizers have an H2O setting that filters the water but does not ionize it or change the alkalinity. This setting was included specifically for use at mealtimes, when taking prescription medications or for mixing baby formula.
- 12
Acidic water can be used to treat common skin conditions like athlete’s foot, eczema, acne and bed sores. It is also effective for treating mouth ulcers, bleeding gums and as a first aid treatment for minor cuts, burns, scrapes, insect bites and stings. At the strongest levels it can be used to disinfect surfaces – in fact, many companies are now turning to acidic ionized water for cleaning as an alternative to chemical disinfectants.
- 13
If you can connect a DVD player to a TV, then you can probably install a water ionizer yourself. Countertop installations only require replacing the aerator on your faucet with the diverter provided, connecting two hoses to the machine, and plugging it in. Under counter installations are a little more involved but most people can do this without any prior plumbing experience.
- 14
You can but you will need a special adapter to make the connection. Most home improvement stores will carry the part that you need – just take the faucet diverter that came with your water ionizer along with the brand and model of your faucet to your local home improvement store so that they can help you find the part you need. OR you can connect your water ionizer directly to the cold-water line under the sink. You’ll need an extra part – Tyent has these available – and you’ll need a small hole to bring the water supply hose up from under the sink.
- 15
Ionized water is full of antioxidants and microclustered for better absorption by your body, better hydration and elimination of acidic waste and toxins in your system.
- 16
Yes – but smaller children only need the lower levels of alkaline water – and you do not want to give it to them at or near mealtimes. When they are sick or dehydrated from illness or excess physical activity, a few ounces of stronger alkaline water will help too.
- 17
Yes – but most pets only need the lower level of alkaline water – and you do not want to give it to them at or near mealtimes. If your pet is sick or old and suffering from a chronic illness, giving them some alkaline water at the stronger levels every day can be beneficial as well.
- 18
In most cases the filters in your Tyent water ionizer will last six to nine months – it varies based on how much you use the unit and the quality of your source water, but six to nine months is the average.
- 19
Yes – Tyent has a lease program and works with a company that helps find financing for qualified buyers.
- 20
Yes – anyone who is being treated for chronic or severe kidney problems or on dialysis should not drink ionized water.
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